Refurbishment of flats

Two aspects need to be considered :

• Making sure your contractors abide the code of conduct, so as to ensure the works do not compromise the building’s safety and security, and minimize the disturbance caused to other residents.
• Some works can require frequent passage of contractors in the building’s common areas and use of the lifts.  For the sake of orderly planning, it is important that the security manager is informed in advance of such works, to avoid any overlap of major works in one same section of the building, and to be sure the protective gear is put in place to prevent any damage to the lifts or floor surfaces.

In a building the size of Bilton Towers with 72 flats, at any time one or several flats are undergoing some form of refurbishment work, redecorating, repairs or transformation.  The rules listed in this section are designed to allow an orderly implementation of such works whilst also showing consideration towards the other residents minimizing the disruption to their daily lives.

The Bilton Towers Code of Conduct applies to all contractors, engineers, repair technicians, tradesmen and decorators carrying out work in this building. It determines the conditions for being granted access to a flat, rules governing personal conduct and consideration for other residents, health and safety rules, and the handling and disposal of building material and rubble.  Click here to view, download or print the Code of Conduct.

In accordance with the building’s access control and security procedures, the team at the reception desk have the authority to refuse access or expel contractors who do not comply with the Code of Conduct and to report such contractors to our Managing Agents and to the Board of Directors.

IMPORTANT: under certain circumstances (see below section 4 below), the Landlord’s consent is required the provisions of the Lease before any works can commence. Failure to comply with that requirement of the Lease can result in the obligation for the Lessee to return the premises to the condition they were in prior to the unauthorised works.

With the exception of repairs that require immediate attention (for example a water leak) or small repairs that do not require any materials to be brought into the building or any interruption of services, all planned works should be notified in advance to the front desk : this allows the team at reception to let the nominated contractors into the building, ensure where applicable that protective materials are used to avoid any damage to the common parts (for example inside the lift cars and hallway marble floors), and coordinate any interruptions of services which the planned works may require (for example interruption of water or heating).

In the case of works that may cause noise or otherwise disturb neighbouring residents, the Managing Agents will also be notified and will send a courtesy letter to shoe who may be affected.

The notification of planned works can be made downloading and completing a form, which is available in Microsoft Word format to be completed on a computer and printed, or as a blank for in PDF format to be printed and filled manually.

Download the form in Microsoft Word format
Download the form as PDF to be filled in manually
Download an example of a completed form in PDF format

IMPORTANT: Lessees are ultimately responsible for claims resulting from the work or actions of their contractors in respect of damages caused to the property of other residents or to the common parts of the building, as well as physical injury or other liabilities. It is therefore imperative that Lessees ascertain that their contractors are covered adequate professional indemnity